Privacy Policy

auriqa is a meeting intelligence platform that helps organisations capture, understand, and act on critical discussions. We provide AI-powered tools that enable businesses to make more informed decisions by surfacing relevant information from their institutional knowledge in real-time during meetings.

We understand the importance of privacy and data protection, particularly in the regulated environments where our customers operate. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. We are committed to maintaining the highest standards of data protection and ensuring full transparency about our data practices.

By using auriqa's services, you entrust us with your data, and we take this responsibility seriously. Our approach to privacy is built on the principles of transparency, user control, and security-by-design.

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our meeting intelligence platform and related services
• Personalisation: To customise your experience and provide relevant insights based on your organisation's needs
• Communication: To respond to your enquiries, provide customer support, and send important service updates
• Security: To protect our platform, detect and prevent fraud, and ensure the security of your data
• Analytics: To understand usage patterns, improve our services, and develop new features
• Compliance: To comply with legal obligations and regulatory requirements

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With Your Consent: When you explicitly authorize us to share specific information
• Service Providers: With trusted third-party service providers who assist us in operating our platform, under strict confidentiality agreements
• Legal Compliance: When required by law, court order, or to protect our legal rights and the safety of our users
• Business Transfers: In connection with any merger, acquisition, or sale of assets, subject to the same privacy protections

We maintain strict data processing agreements with all service providers and ensure they meet our high standards for data protection and security.

We implement comprehensive security measures to protect your data:

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption protocols
• Access Controls: Strict access controls ensure only authorised personnel can access your data on a need-to-know basis
• Infrastructure Security: Our systems are hosted in secure, certified data centres with multiple layers of physical and logical security
• Regular Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities
• Data Retention: We retain your data only as long as necessary to provide our services or as required by law, after which it is securely deleted

For enterprise customers, we offer additional deployment options including VPC-native and on-premises solutions to meet specific security requirements.

Under applicable data protection laws (including UK GDPR and GDPR), you have certain rights in relation to your personal information. These include:

• Access – the right to request access to the personal information we hold about you.
• Correction – the right to request correction of inaccurate or incomplete information.
• Deletion – the right to request deletion of your personal information, subject to legal and contractual obligations.
• Portability – the right to request a copy of your data in a structured, machine-readable format.
• Withdrawal of Consent – the right to withdraw your consent for specific data processing activities where consent is the legal basis.
• Objection – the right to object to certain types of data processing, including direct marketing.

If we are acting as the controller of your data (for example, when you sign up to our website, marketing lists, or waitlist), you can exercise these rights by contacting us at info@auriqa.ai. We will respond to your request within 30 days.

If we are acting as a processor (for example, when our software processes data on behalf of an enterprise customer), your rights should be exercised through the relevant customer, who is the controller of that data. We will support our customers in responding to such requests in accordance with our contractual and legal obligations.

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Necessary for the platform to function properly and provide core services
• Analytics Cookies: Help us understand how users interact with our platform to improve performance and features
• Preference Cookies: Remember your settings and preferences for a personalised experience

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. We do not use cookies for targeted advertising purposes.

Our services may involve the transfer of data across international borders. When we transfer personal data outside of your country or region, we ensure appropriate safeguards are in place:

• Data transfers comply with applicable data protection laws and regulations
• We use standard contractual clauses and other approved transfer mechanisms
• All international service providers meet our stringent data protection standards

For customers in the European Union, we ensure all transfers comply with GDPR requirements and provide adequate protection for your personal data.

Our services are designed for business use and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete such information from our systems. If you believe we may have collected information from a child under 16, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Notify you via email or through our platform
• Update the "Last updated" date at the top of this policy
• Provide a summary of key changes where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and transparently. We typically respond to privacy-related enquiries within 48 hours during business days.